1. Service Agreement
By scheduling a service with us, you agree to the following terms and conditions. Our services include diagnosing and repairing home appliances, which may involve ordering parts and return visits.
2. Diagnostic Fee
A $100 diagnostic fee is charged for each service call. This fee is waived if you proceed with the recommended repair. If you choose not to proceed with the repair, the diagnostic fee is non-refundable.
3. Parts and Labor Warranty
We stand by our work. All repairs come with a 90-day warranty on labor and a 1-year warranty on parts supplied by us. If the same issue recurs within these periods, we will address it at no additional cost.
4. Payment Terms
Payment is due upon completion of the service. We accept cash, credit cards, and other common forms of payment. For larger repairs, a deposit may be required to cover the cost of parts. Refunds requested more than 72 hours after invoice payment are not eligible for full reimbursement.
5. Cancellations and Rescheduling
We understand that schedules can change. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Failure to provide adequate notice may result in a cancellation fee.
6. Liability
While we take utmost care in handling your appliances, we are not liable for any pre-existing damage or issues that are not related to our repair work. Any incidental or consequential damages are not covered under our service terms.
7. Customer Responsibilities
Please ensure that the appliance is accessible and free from any obstructions before our technician arrives. For safety reasons, our technicians will not move heavy appliances unless absolutely necessary.
8. Privacy Policy
Your privacy is important to us. We do not share your personal information with third parties, except as required to complete your service or as required by law. For more details, please refer to our Privacy Policy section.
By using our services, you acknowledge and accept these terms. We look forward to providing you with the highest quality appliance repair service.
1. Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
2. Information Collection
We collect personal information that you provide directly to us, such as your name, address, phone number, email address, and payment information. This information is necessary to process your service requests and provide you with the best possible service.
3. Use of Information
We use your personal information to:
Schedule and confirm appointments
Process payments for services rendered
Communicate with you regarding your service requests
Send you updates, promotional offers, and other information (if you have opted in to receive such communications)
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to complete your service request or as required by law. We may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to keep your information confidential.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes using secure servers and encrypting sensitive information during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser, enabling the site's systems to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at the provided contact details. We will respond to your request within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using our services, you consent to this Privacy Policy.
© Sub Zero And Wolf Appliance Service - 2020
